Refund and Exchange Policy

Lyra Retail's Returns & Exchanges Policy

We gladly accept returns or exchanges for any unused & unwashed products in their original packaging within 7 days of purchase.

How to Return:

1. Include Invoice: Please send a copy of your invoice and mention the reason for the return.
2. Shipping Responsibility: Customers must return products via a traceable delivery service (courier or registered post) at their own expense.
3. Non-Refundable Charges: Delivery charges are non-refundable.
4. Processing Time: Refund requests will be processed within 14 working days after receiving the returned items in original condition.

Return Address:

Lyra Retail,
P-34, Be Be Jan Pakistan Ltd. Road,
204 Chak, Faisalabad, Pakistan
+92 325-5555-345

Contact Us:

📧 Email: info@lyraretail.pk
📞 Phone: +92 325-5555-345

For any queries regarding returns or exchanges, feel free to reach out to our Consumer Returns Department.